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Job Description Summary

Job Description

Part time 21 Hours

Join the friendly can-do people who make things happen!

At Bank of Scotland we go the extra mile for our customers every single day – making a genuine difference to their lives...

Our branch colleagues are deeply passionate about making a difference to customers, businesses and communities. With us you’ll get genuine opportunities to learn and develop as part of our inclusive, values-led organisation.

To be a Customer Assistant in our pool you’ll be asked to work flexible and variable hours with Saturday working included. We'd be looking for the following attributes:

We'd be looking for the following things in you:

• Honest, conscientious and genuine, caring about helping people move forward with their finances.
• The ability to quickly build rapport to understand your Customer's needs to give them a truly excellent experience.
• Acting with care and integrity - making time to resolve queries and building the trust to provide great service.

You could be greeting customers at the welcome desk, helping them at the counter or working in other branch areas. And you’ll make the most of your best talent – just wanting to help people using our latest in-branch technologies and digital services.

What else do we need?

• We'll need you to be hardworking ideally with previous experience of delivering excellent service - no banking or finance experience is necessary.
• Great attention to detail (forms, figures, systems, cash etc.)
• You’ll be a genuine teammate - collaborating with your branch colleagues to ensure our customers' needs are met.
• We also need your flexibility to work across a number of branches in the local area and some Saturdays when needed.

In return, we'll be totally committed to investing in you.

From Day 1 we’ll provide all support you'll need - many of our colleagues gain an industry qualification or develop careers in the wider organisation.

Our employee benefits package gives you a range of flexible options including receiving additional cash payments, Medical Health Care, retail discount vouchers or buying/sell holidays. Everything is geared to suit your lifestyle...